FAQs
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How early do I need to book?
The sooner, the better! Our calendar fills up fast, and we want the opportunity to serve you. For last-minute inquiries, please note that there may be an additional late booking fee associated with the quick turnaround.
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What is a Grab & Go Garland?
A Grab & Go Garland is a pre-made garland that's ready for you to install. You pick it up from us in Sandy Springs, allowing us to offer it at a lower price—perfect for celebrations on a budget! We also offer an install kit for $20, which includes all the items you need to hang your garland like a pro, along with a video tutorial.
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What region do you serve?
We are located in Atlanta and are happy to serve the surrounding areas. For deliveries within a 15-mile radius of Sandy Springs (30342), we charge a $100 delivery and installation fee. For deliveries beyond 15 miles, the fee will be calculated based on mileage. We are also open to traveling for your event needs!
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What is your cancellation policy?
All deposits are non-refundable. In the case of an emergency, we will work with you to reschedule to another date within the same calendar year.
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What is your order minimum?
To best serve our customers, we try to accommodate all needs. However, any installations performed on weekends require a minimum order of $300. If that exceeds your budget, don't worry – we offer wonderful Grab & Go Garland options that might better suit your needs!
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What is your preferred form of payment?
Our preferred forms of payment are Venmo, check, or cash. These options are the easiest for us to process!
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How do I secure my event date?
You can secure your event date by making a deposit. This deposit will be applied toward the remainder of your balance.
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How do I order?
Great question – one of our favorites! In the top right-hand corner of the screen, you'll find an order button. Simply fill out the form, and we will respond promptly to start the ordering process!
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Do you provide back drops?
At this time, we don't have any backdrops in our inventory. However, we can certainly provide you with some excellent recommendations that have been purchased by many of our customers. Feel free to ask, and we'll be happy to refer you to them!
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Will you handle signage for me/can I order signage through you?
Absolutely! We can handle signage and other add-ons for your event. However, since most of these come from third-party vendors, if your event is less than a week and a half away, we cannot guarantee that signage or additional add-ons will arrive in time. For events within that timeframe, we recommend ordering any additions directly. If you choose to order through us, please note that payment is non-refundable unless we’re able to return the items to the vendor and receive a refund.
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Can I make changes to colors or design close to the event date?
Please note that no changes to colors or design will be accepted with less than a week's notice unless otherwise agreed upon by both parties.
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How do you hang the garlands?
We hang garlands in various ways depending on the surface they are being attached to. We always do our best to ensure no damage occurs; however, Pop Your Party ATL cannot be held responsible for any surface damage that may occur during installation or removal.
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What’s the difference between Grab & Go Garlands and Grand Garlands?
Both options are great; it truly depends on what you’re looking for! Our Grab & Go Garlands are priced per square foot and are thinner, making them a fantastic choice for smaller displays. These can be delivered for an additional fee.
On the other hand, our Grand Garlands are just that—GRAND! They are incredibly full and perfect for making a statement. The price includes both delivery and installation, so everything is taken care of!
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Do you recommend installation?
Yes, we always recommend installation since we are professionals and can adjust anything on-site as needed. If installation doesn't work for you, we highly recommend using our installation kit. For an additional $20, this kit includes everything you need to install your Grab & Go Garland, including a video tutorial from Jordan herself and the 'Do's and Don'ts' of balloons!